Refund policy

EXCHANGES/RETURNS  

We want you to be pleased with your purchase. We’re proud of the quality of our designs and we receive very few requests for returns. We stand behind each and every piece we sell. Here are our guidelines:

• We do not accept returns.
• Please contact us at info@soflojewels.com within 10 days of delivery if you would like to exchange an item.
• Items must be marked as delivered to our return facility within 30 days of the delivery date to be accepted. Shipping fees will not be refunded. The item/s must be in original condition with original packaging. Item/s must not have been worn, altered in any way. Unfortunately, we cannot accept any exchanges that do not meet the requirements above. 

• We cannot accept exchanges for earrings, apparel or items purchased using a discount code.

• International orders are final sale and are not eligible for exchanges.

• To ensure a positive shopping experience for all our customers, if we identify an unreasonable exchange, breakage, or wear pattern, we may restrict or refuse future transactions from such customers.

Orders cannot be canceled if they have already been processed. Please email us at info@soflojewels.com to request an order cancellation or address change within 30 minutes from placing the order.