Based in Fort Lauderdale, FL
All orders will be shipped USPS with tracking. Free shipping for orders over $75. Orders are typically processed within 1-3 business days. During promotional or holiday periods when order volume is elevated, processing times may be longer than expected. Overnight priority shipping is available, but processing times still apply. Before placing your order, please verify your shipping address and information. We are unable to issue refunds for incorrect shipping addresses.
No Returns. No exchanges or returns for sale/discounted items. Earrings, Custom Products, and designs from our Tie-Dye Collection cannot be returned or exchanged. Please email us at firstname.lastname@example.org within 5 days of delivery if you need to exchange an item. Orders cannot be canceled if they have already been processed. Please email us at email@example.com to request an order cancellation within 30 minutes from placing the order.
Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. SoFlo Jewels should not be worn in the shower, the pool or to the gym. We recommend storing your jewels in a safe place when they are not being worn.
CUSTOMS, DUTIES, & TAXES
If you are ordering within the USA or Canada, it is very unlikely that your order will incur duties and taxes. However, we cannot guarantee that your order will not incur additional taxes, duties, or other shipping/customs fees. For international orders, we will not reimburse customers who are subject to these fees, and we will not provide a refund for this reason. International customers must determine any expected fees prior to ordering.