Info

LOCATION

Based in Fort Lauderdale, FL

SHIPPING 

Domestic orders will be shipped UPS with tracking.

International orders will be shipped DHL Express or USPS with tracking.

Free domestic shipping for orders over $100. Orders are typically processed within 1-3 business days. During promotional or holiday periods when order volume is elevated, processing times may be longer than expected. Next Day Air shipping is available, but processing times still apply. Before placing your order, please verify your shipping address and information. We are unable to issue refunds for incorrect shipping addresses. 

If you have any questions regarding tracking please contact the shipping carrier as we have no additional information other than what is shown on the tracking link. 

EXCHANGES/RETURNS  

No Returns. No exchanges for sale/discounted items. Earrings, Custom Products, and designs from our Tie-Dye Collection cannot be returned or exchanged. Please email us at info@soflojewels.com within 5 days of delivery if you need to exchange an item. 

Orders cannot be canceled if they have already been processed. Please email us at info@soflojewels.com to request an order cancellation or address change within 30 minutes from placing the order.

JEWELRY CARE 

Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. SoFlo Jewels should not be worn in the shower, the pool or to the gym. We recommend storing your jewels in a safe place when they are not being worn.

CUSTOMS, DUTIES, & TAXES

If you are ordering within the USA or Canada, it is very unlikely that your order will incur duties and taxes. However, we cannot guarantee that your order will not incur additional taxes, duties, or other shipping/customs fees. For international orders, we will not reimburse customers who are subject to these fees, and we will not provide a refund for this reason. International customers must determine any expected fees prior to ordering.

PRIVACY POLICY

TERMS OF SERVICE

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