Orders without custom or pre-ordered items are typically processed and fulfilled within 1-3 business days. Standard Shipping delivery may take between 2-5 business days. 

During promotional or holiday periods when order volume is elevated, processing times may be longer than expected.

Express 1-2 Day Shipping is available, but processing times still apply.

Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. We recommend you remove your pieces to shower, swim or workout.

We plate our pieces with a layer of gold that is at least 2x the industry standard and use a protective coating to prevent tarnishing. These additional steps will help extend the life of your piece.

Storage Tip: Store your jewelry in a plastic bag to help avoid moisture in the air.

How to measure your ring size with a ruler:

• Wrap a strip of paper or piece of string around your finger where you’d like your ring to be (note: make sure that the paper/string is tightly wrapped around your finger)
• Mark the spot where the paper/string meets and measure the distance with a ruler in mm

Size 5: 49.5mm

Size 6: 52mm

Size 7: 54.5mm

Size 8: 57mm

Size 9: 59.5mm

What if I'm in between sizes? We recommend sizing up!

We do not accept returns. Please contact us at info@soflojewels.com within 10 days of delivery if you would like to exchange an item.

• We cannot accept exchanges for earrings, apparel, custom items or items purchased using a discount code.
• Items purchased from exclusive limited collections are not eligible for returns or exchanges.
• International orders are final sale and are not eligible for exchanges.

Please email us at info@soflojewels.com to request an order cancellation or address change within 30 minutes from placing the order.

Orders cannot be canceled if they have already been processed.

We offer 10% off your first order by signing up for our SMS and emails.